Social Media comes in all shapes and sizes. There is Facebook, Twitter, Instagram, Pinterest, LinkedIn and a plethora of other sites, as well as having your own personalized web site. These sites are designed to provide its users with a way to communicate with not only their friends, but also, often to reach anyone who wishes to know what you are thinking.
Further, when working on social media you need to be aware of copyright law and defamation law. While these subjects can be scary to the lay person, I can give you a brief overview of what you need to know about these subjects in a short, free, no obligation consultation.
Finally, any disagreement you have with a social media site is going to be covered in the websites TOS which is your contract with the website.
Dealing with social media website’s customer service is often a difficult task. If you do not resolve the issue with the first contact with them, future contact results in nothing but computer-generated responses which do not address your issues.
You don’t want to sue them — that will cost you a fortune, take many years, and you won’t win. You can however retain a lawyer to advocate for you.
In my experience, someone from the social media website will respond to a communication on a lawyer’s stationary. That response will come from someone at the company who has the ability to research the issue and the authority to take action if warranted.